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Our terms and conditions are here to make sure that you, our customer, are supported in making purchasing choices or interacting with our website and social media channels. ‘Highland Seedlings’ is located at Oak Cottage, Hill of Fearn, Tain, Highland, IV20 1TJ.

 

Making a purchase

Purchasing your plants is so simple, just click on the items you wish to buy and add them to the cart.  Go to the checkout page and follow the instructions on the screen.

You do not need a Paypal account to make a purchase; we take credit and debit card payments too. Payments are processed through a secure and encrypted payment gateway so your credit card details remain safe. We do not store credit card details nor do we share financial details with any 3rd parties. Our website has a Secure Socket Layer that protects your information when being transmitted to Paypal. We don’t personally handle any of your data and no individual will ever see your sensitive payment information.

We post orders Monday-Wednesday to avoid anything behind held up in sorting offices over the weekend. Everything is shipped with Royal Mail first class and should normally be with you within 48 hours. Please note that our packages do not fit through standard letterboxes. Anything ordered Thursday-Sunday will be posted the following Monday. We will notify you via email if there is a change in expected delivery date.

 

Postage and Packing

 We are passionate about using recycled materials wherever possible so we use newspaper and cardboard boxes to package your plants. At the moment we are using plastic tape to secure your package but we are hoping to transition to paper tape when this batch is used up. 

It is normal for your plants to appear a bit limp and squashed after transit - please do not worry about this. They will soon perk up after a drink and/or being planted. 

Our delivery charge is £4 for most orders. Boxes include free postage.

 

General terms and conditions

Highland Seedlings reserves the right to replace any variety with a suitable alternative should the need arise. If a suitable alternative is unavailable we will offer you a refund or store credit.

Highland Seedlings reserves the right to amend product information and prices at any time without any prior notice.

All images are for illustration purposes only and do not represent an accurate reflection of our how our products will look.

Your contract of supply will be with Highland Seedlings. Our registered address is Oak Cottage, Hill of Fearn, Tain, Highland, IV20 1TJ.

 

Your plant delivery

Although we endeavour to ship your order together in one box, it sometimes makes more sense to send two separate orders so don’t worry if you do not receive everything on the same day.

On arrival, the sooner your plants are in the ground, the better! Open the packages as soon as you receive them and make sure they are getting plenty of water and light until you plant them. We advise preparing the soil or containers in advance of the arrival time so that your plants have the best chance of thriving.

 

Customer Care

We want you to have the best experience possible when you order from us and that’s why we hold ourselves to high standards of customer care and quality. Of course nobody is perfect and that includes us from time to time. Our team are dedicated to solving any issues you encounter with speed and care, ensuring that you are completely happy with our service wherever possible.

 

Contacting Us

We endeavour to respond to all enquiries as soon as possible, at the very latest we will get back to you within five working days

You can send us an email at: [email protected].

 

Our guarantee to you

We promise to supply products in prime condition, however sometimes we are subject to human error or factors outside our control. You must inform us by email or in person within 24 hours if your plants are not delivered in satisfactory condition. Due to the perishable nature of our products we cannot accept liability for unsatisfactory goods if your first point of contact is outside of the 24 hour window except in exceptional circumstances. In the case of unsatisfactory goods, we will endeavour to send a replacement promptly to ensure you can still plant them in the correct growing season. We will issue a full refund if no suitable alternative as deemed by us is available as a replacement. Due to the unpredictable nature of gardening and plants, we cannot accept responsibility for the life of your plants once they have been planted unless there is sufficient evidence that we supplied a faulty product that was not immediately obvious upon receipt. Our liability is restricted to the value of the goods ordered. Your statutory rights are not affected.

 

Our shared pledge

Our promise is to supply you with healthy vegetable plants in excellent condition ready to plant into your garden immediately. All you need to do is make sure they are planted according to our simple instructions that come in the box; you can also find them on our website. If you identify a fault with your plants then please let us know as soon as possible and before they go into the ground and we will do our best to rectify the situation to our best ability. Due to the varied factors involved with growing plants, we regretfully cannot take responsibility for the continued health of your plants after they have been planted or after 24 hours of receipt of delivery. We deliver you our best plants and then they rely on your loving care and attention to thrive.

 

Cancellations and returns policy

Refunds will only be accepted before any part of your order is dispatched. Our plant products cannot be returned due to their nature. In the event of goods that arrive in unsatisfactory condition, please contact us within 24 hours of receipt of goods to allow us the best opportunity of resolving the issue. Regrettably we cannot accept such queries after this period due to the nature of the products. All purchases from Propagation Place are governed by Scots Law. Your statutory rights are not affected.

 

 
 
 
 
Content © 2019 Highland Seedlings